The Real MVPs: Front Desk Allies

Here’s the thing: receptionists, court clerks, and front desk assistants aren’t just gatekeepers—they’re the secret architects of any professional environment. Ignore this reality, and you’re missing out on the kind of leverage money can’t buy.

I learned this early on as a trial lawyer. Want to know who really runs the show? It’s not just the judge. Clerks and bailiffs are the ones keeping the gears turning, often with the judge none the wiser. (Yes, that’s meant to be a bit funny, but it’s also true.) They’re the connective tissue between chaos and order, and let me tell you, their influence runs deep.

Need a scheduling adjustment? Looking for a little professional courtesy? Nine times out of ten, it’s these individuals who make it happen. But here’s the kicker: they also talk. In court, clerks share their impressions with the judge. In business, receptionists don’t just transfer your call—they pass on your vibe. Are you polite? Are you worth the effort? Their word carries weight.

So, treat every first contact like they’re the CEO. Build rapport. Share a laugh. And most importantly, show respect. Because when push comes to shove, these are the people who can subtly tilt the scales in your favor—or not. It’s your call.

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Mitch Jackson | links